I am a consumer of your beverages and/or products. How can I submit feedback?
We welcome your feedback and want to ensure we continue to meet your needs and/or address any concerns you may have. Please select “Product Inquiry” in the below webform to submit feedback. Within 48 hours on business days, one of our customer service representatives will contact you via email. We look forward to hearing from you.
I love Guayakí Yerba Mate! How can I purchase by the case?
There are a number of ways to get cases of Guayakí to satiate your yerba mate cravings. You can order online or visit your local store and ask them about purchasing a full case. If you need help finding an online store or store near you, please visit our store locator.
I can no longer find a flavor of Guayakí Yerba Mate that I love. Has it been discontinued?
We strive to ensure we find flavors to fit everyone’s lifestyle and appreciate your support. Please visit our Product Family page to explore our most up to date product offerings.
Where is Guayakí’s Yerba Mate grown and how do you ensure quality?
Is Guayakí’s Packaging Recyclable?
We strive to utilize recyclable and compostable packaging throughout our product lines. Please check with your local municipality to confirm their capabilities.
Is Yerba Mate smoked as part of the drying process?
Great question! A large percentage of commercially available yerba mate is processed using drying methods where the harvested mate leaves have direct contact with smoke throughout the process. While this drying method produces a distinct smoky flavor profile that is often associated with yerba mate, the direct contact has the adverse effect of producing Polycyclic Aromatic Hydrocarbons (PAHs) that may be detectable in the finished product.
For that reason, Guayakí’s yerba mate is processed using air-dried methods that utilize indirect heat sources; a process that Guayakí has been an industry leader in innovating. Our unique air-drying process reduces the potential for PAHs in our mate as compared to 100% wood-dried mate.
Our loose leaf, mate bags, cans, and bottles are made with 100% air-dried mate. Guayakí loose leaf and 75ct. yerba mate bags with a ‘best by date’ of March 25, 2024 or later are made with 100% air-dried mate.
If you have additional questions, please reach out to our customer service team via the form below. Please consult your doctor for any medical questions. Thank you!