Frequently Asked Questions
SALES & DISTRIBUTION
If your business is interested in selling our canned, bottled or loose-leaf offerings, please select “Wholesale Inquiry” in the below webform to submit your inquiry and a sales representative will contact you within 48 hours on business days.
Please select “Wholesale Inquiry” in the below webform and we will contact you within 48 hours on business days to process your order.
Thank you for your interest. We are not currently accepting partnerships with online retailers at this time.
PROGRAMS, JOBS & COLLABORATION
Please visit us here to find out how you can apply to be an Ambacebador.
Please select “Events” in the below webform. If the event you are hosting is a good fit for our team we will contact you with next steps.
Today, Guayakí does not have any direct sponsorship programs however we have an amazing Ambacebador network for our community members. Check it out here! Additionally, we’re always open to hearing about partnership opportunities. Please select “Partnerships” in the below webform and we will follow up if there is a way for Guayakí to support.
Please visit us here for more information.
We welcome your feedback and want to ensure we continue to meet your needs and/or address any concerns you may have. Please select “Product Inquiry” in the below webform to submit feedback. Within 48 hours on business days, one of our customer service representatives will contact you via email. We look forward to hearing from you.
There are a number of ways to get cases of Guayakí to satiate your yerba mate cravings. You can order online or visit your local store and ask them about purchasing a full case. If you need help finding an online store or store near you, please visit our store locator.
We strive to ensure we find flavors to fit everyone’s lifestyle and appreciate your support. Please visit our Product Family page to explore our most up to date product offerings.
To learn more about our yerba mate sourcing and values, please check out our Market Driven Regeneration page. You can also visit this page to learn more about yerba mate.
We strive to utilize recyclable and compostable packaging throughout our product lines. Please check with your local municipality to confirm their capabilities.
Great question! A large percentage of commercially available yerba mate is processed using drying methods where the harvested mate leaves have direct contact with smoke throughout the process. While this drying method produces a distinct smoky flavor profile that is often associated with yerba mate, the direct contact has the adverse effect of producing Polycyclic Aromatic Hydrocarbons (PAHs) that may be detectable in the finished product.
For that reason, Guayakí’s yerba mate is processed using air-dried methods that utilize indirect heat sources; a process that Guayakí has been an industry leader in innovating. Our unique air-drying process reduces the potential for PAHs in our mate as compared to 100% wood-dried mate.
Our loose leaf, mate bags, cans, and bottles are made with 100% air-dried mate. Guayakí loose leaf and 75ct. yerba mate bags with a ‘best by date’ of March 25, 2024 or later are made with 100% air-dried mate.
If you have additional questions, please reach out to our customer service team via the form below. Please consult your doctor for any medical questions. Thank you!
Get in Touch
Customer Service Hours
8:30AM-4:30PM PST (Mon-Fri)
Guayakí Mailing Address
6782 Sebastopol Ave. Suite 100
Sebastopol, CA 95472