Order Processing and Shipping Times
Orders ship out within 48 hours of receipt and ship from our warehouse in Sebastopol, California. Standard shipping times are as follows depending on your location:

SHIPPING METHOD EST. DELIVERY*
Standard Ground 5-7 business days
Expedited 3-4 business days
Express 2-3 business days

 

*International orders may take longer.

FREE GROUND SHIPPING on orders of $50 or more
Applies to orders within the 48 contiguous states and only for standard ground shipping methods. Please make sure your shipping information is correct, or additional fees may apply.

Use of Promotional Codes
Only one promotional code may be used per order.  If for some reason more codes are used/accepted, Guayaki reserves the right to hold the order and contact the customer to establish which code they would like to use.

Return Policy
We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply contact us, and we will do our best to make you happy.  ** NOTE: Once a refund is issued it may take up to 24 hours to be processed by your bank.

This website is operated by Guayaki Sustainable Rainforest Products, Inc. all inquiries may be directed to:

Guayaki Sustainable Rainforest Products, Inc.
6782 Sebastopol Ave., Suite 100
Sebastopol CA 95472

Phone: 888-482-9254
Email: info@guayaki.com

Terms and Conditions
Your use of this website is governed by these terms and conditions. Your use of the guayaki.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the guayaki.com website.

Terms and Conditions are subject to change
Guayaki reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the guayaki.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Copyright Notice
All of the Content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Guayaki, one of its affiliates or by third parties who have licensed their materials to Guayaki. The entire Content of the guayaki.com website is copyrighted as a collective work under U.S. copyright laws, and Guayaki owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the guayaki.com website, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Guayaki reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Guayaki.

Submissions
We welcome your comments regarding the guayaki.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to guayaki.com shall be and remain the exclusive property of Guayaki. Your submission of any such Comments shall constitute an assignment to Guayaki of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Guayaki will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

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