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Guayakí Yerba Mate - A Powerful Rainforest Experience

Terms & Conditions

This Web site is operated by Guayaki Sustainable Rainforest Products, Inc.   All inquiries may be directed to:

Guayaki Sustainable Rainforest Products, Inc.
6784 Sebastopol Ave
Sebastopol CA 95472

PH: 888-482-9254
FX: 805-546-8111
INFO: info@guayaki.com

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the guayaki.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the guayaki.com Web site.

These Terms and Conditions May Change
Guayaki reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the guayaki.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.

Free UPS GROUND shipping on orders of $50 or more:
Shipping Notes:  Shipping cost is no longer included on bottles, and cans cases and these products do not count toward the $50 FREE SHIPPING cut off point as with other products.   SHIPPING is included on 2 oz. shots (case of 12) so these products DO NOT APPLY value toward reaching the $50 FREE SHIPPING cut off point as with other products.  SHIPPING is included on Domestic Orders only.   Shipping is UPS GROUND ONLY, unless specifically noted in the "Add Note" section of My Cart.  Sometimes users mistakenly select other shipping methods which are much more costly, so only those with the added note will be expedited.  If however, you order other products and select 2 day or any other shipment other than ground, your other products will be sent via that method, and this product will remain UPS GROUND.  The only way to have any other shipping method other than UPS GROUND on this product is to call Guayaki during normal business hours and speak with a customer care representative and "confirm" that you would like a certain method.  In most cases, the cost will be between $40 and $70 to ship within the US.

P.O and A.P.O Boxes:  Physical addresses for UPS delivery ONLY.   APO box orders are NOW accepted on the website.   PO box orders are NOT accepted on the web site.- please call 888-482-9254 to place your order.

Gift Orders: If this purchase is intended as a gift, please insert the correct shipping address.  Also, please make a note in your shopping cart in the "Add Note" section that this order is a gift, and we won't include the invoice in the box!

Use of Promotional Codes:  Only one promotional code may be used per order.  If for some reason more codes are used/accepted, Guayaki reserves the right to hold the order and contact the customer to establish which one code they would like to use.


Return Policy
At Guayaki, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply contact us, and we will do our best to make you happy.  ** NOTE: Once a refund is issued it may take up to 24 hours to be processed by your bank.

Copyright Notice
All of the Content you see on this Web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Guayaki, one of its affiliates or by third parties who have licensed their materials to Guayaki. The entire Content of the guayaki.com Web site is copyrighted as a collective work under U.S. copyright laws, and Guayaki owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the guayaki.com Web site, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Guayaki reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Guayaki.

We welcome your comments regarding the guayaki.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to guayaki.com shall be and remain the exclusive property of Guayaki. Your submission of any such Comments shall constitute an assignment to Guayaki of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Guayaki will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Gift Messages
The guayaki.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in guayaki.com gift messages include: The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation, or Guayaki Corporation rule or policy.

The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.

The impersonation of any person or entity in any part of a gift message. We may, but are not obligated to, restrict or remove any and all content from a gift message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Guayaki customers, or any third party.

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Product Information
Merchandise displayed for sale on this site may not be available at retail stores. The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States.

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Guayaki shall not be liable for any damages of any kind related to your use of this site.